We are here to help with any enquiry — from product selection to order tracking to technical research questions.
Contact Channels
- Live Chat: Available 24/7 via the chat widget on this page. Fastest response.
- Email: support@alphamolecule.com — response within 8 business hours
- Order Enquiries: Include your order number in the subject line for fastest resolution
- Wholesale / Bulk Orders: wholesale@alphamolecule.com
- Affiliate Programme: affiliates@alphamolecule.com
- Press & Media: press@alphamolecule.com
Business Hours
Monday – Friday: 9:00am – 6:00pm AEST (GMT+10)
Saturday: 10:00am – 2:00pm AEST
Sunday: Closed (email monitored, responses next business day)
Our AI research assistant handles live chat outside business hours for common queries, with escalation to human agents within 4 hours for complex issues.